Returns can be made within 3 days, and exchanges within 7 days from receiving the order through the website. You can also return and exchange items at one of our branches in the Kingdom.
For discounted items, returns and exchanges can be made within 3 days, through the website only.
All products are eligible for return and exchange except for accessories.
The item should be in its original condition, unworn, unwashed, without any alterations, sewing, or damage.
In case of receiving a faulty or wrong item, we guarantee exchanging it.
Except the orders are paid through Tamara & Tabby service, Return only on the Marina store website.
You can refund as following:
Credit card or Apple pay payment:
On the website: return will be through credit card within 1-14 business days after receiving and checking the item.
In the stores: Return will be in cash at the same time.
Tamara & Tabby payments:
Through the website only, the amount will be Deposited in your Tamara or Tabby account.
Refunds will be made after receiving and checking the items.
Notes:
For exchange, the amount will be added as a balance to your personal account in Marina to complete the exchange process by you (except for orders paid through the Tamara service)
Shipping cost fees for exchange and return via the website:
Shipping fees will be deducted from your return or exchange.