Return & Exchange

Return and Exchange Policy

  • Returns can be made within 3 days, and exchanges within 7 days from receiving the order through the website. You can also return and exchange items at one of our branches in the Kingdom.
  • For discounted items, returns and exchanges can be made within 3 days, through the website only.
  • All products are eligible for return and exchange except for accessories.
  • The item should be in its original condition, unworn, unwashed, without any alterations, sewing, or damage.
  • In case of receiving a faulty or wrong item, we guarantee exchanging it.
  • Except the orders are paid through Tamara & Tabby service, Return only on the Marina store website.

You can refund as following:

  • Credit card or Apple pay payment:
    • On the website: return will be through credit card within 1-14 business days after receiving and checking the item.
    • In the stores: Return will be in cash at the same time.
  • Tamara & Tabby payments:
    • Through the website only, the amount will be Deposited in your Tamara or Tabby account.
    • Refunds will be made after receiving and checking the items.
  • Notes:
    • For exchange, the amount will be added as a balance to your personal account in Marina to complete the exchange process by you (except for orders paid through the Tamara service)
  • Shipping cost fees for exchange and return via the website:
    • Shipping fees will be deducted from your return or exchange.